customer service
9am-5pm (PST)
Ordering Online
- What kinds of payments does fawn&forest accept?
- What happens after I place my order online?
- Can I order over the phone?
- Can I order using 2 or more credit cards?
- Do you charge sales tax?
- Is your website secure?
- Do I get any order confirmation or tracking numbers?
- Will I be able to view my order status?
- What do I do if my credit card is denied?
Gift Cards
Returns
- What is your Return Policy?
- What do I do if my item arrives damaged?
- Does fawn&forest pay for return shipping?
Shipping
- Do you ship outside of the US?
- Do you offer free shipping on everything over $50
- Can you have my order expedited?
- Do you offer white glove delivery?
- What is freight shipping?
- How will my order ship?
Customer Service
- What are your store hours?
- Will my order arrive on time?
- How do I contact you if there's a problem?
- Are your products covered under a warranty?
Registries & Wishlists
At this time we only ship within the continental US.
We accept Visa, Mastercard, American Express & Discover. You can also pay with PayPal and Google Checkout.
After your order is placed online you will immediately receive an email confirmation / receipt of your order. Your order will then begin processing for shipment and you will receive tracking information once your items begin transit. If for some reason there happen to be any issues or delays with your order we will update you via email or by phone as soon as possible.
Absolutely! Simply call 1.800.385.0703 from 9am-5pm (pst) and we will gladly take your order over the phone and answer any questions you might have.
fawn&forest only accepts one card for purchases. We suggest you purchase a gift card with the other credit cards you would like to use and put the gift card/s toward you purchase.
fawn&forest is located in the beautiful sales-tax-free state of Oregon. We do not charge sales tax on any orders whatsoever.
Your online security is very important to us. All internet transactions and account information is secured by Verisign (SSL) for your protection. This level of protection is among the highest available.
Yes. You will be emailed and email confirmation of your order immediately after your order is placed. We will also email you tracking information once your items begin transit. You can also check for tracking in your fawn&forest account and check the current status of your order as well.
If you create an account with fawn&forest you will be able to login and view your current order status at any time.
You can purchase a fawn&forest Gift Card by clicking HERE. Fawn&Forest Electronic Gift Cards can be used for anything in our store, so recipients can buy what they want - when they want. Gift Cards can be redeemed at any time, with no expiration dates or other unnecessary restrictions.
Our Electronic Gift Cards are quick and easy. Create it online, and it will be immediately sent via email directly to the recipient. There is no wasted paper to lose or get destroyed in the wash. But most importantly, they can start shopping right away!
We do not issue paper or physical Gift Cards at this time.
Were happy to offer an easy 30 day return policy on most items. Please visit our RETURNS page for more details.
We understand that product damages and defects can be very frustrating. If you item arrives damaged or defective we will work as quickly as possible to resolve the issue and issue a replacement. Please read our guidelines on how to handle product damages and defects HERE.
fawn&forest pays for the initial shipping on most orders over $50 (read more HERE). Customers are responsible to pay for shipping on returns. Of course we will pay the shipping for returns resulting from damaged items or mis-shipped orders. Please review the details regarding our return policy HERE.
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Do you ship outside of the US?
At this time we only ship within the continental US.
We do offer free shipping on orders over $50! However, some of our manufacturers require us to charge a portion of the freight costs regardless of any free shipping we may offer. This will always be noted on the product page before you purchase.
We do not offer expedited shipping as an option as many items purchased at fawn&forest are shipped directly from the designer to you, or are custom made. If you have a question about the possibility of expediting the shipping on a certain item please CONTACT us for details.
White glove delivery is available for some items. If you are in need of white glove delivery please CONTACT us prior to placing your order and we can arrange for a quote.
Some items are too large to ship via common carrier (UPS, FEDEX etc.). In these instances a freight carrier is used. Freight carriers specialize in handling over-sized shipments such as furniture. Delivery time can take from 1-2 weeks when a freight carrier is used depending on where the item is being shipped to. If your items are being delivered via freight carrier then you will be contacted by the freight company to arrange a delivery date and time that will work best for you.
Most items will ship via common carrier (FedEx, UPS, or USPS Priority). For larger items we may use specialized freight carriers. Many items purchased at fawn&forest ship directly from the designer to you, so if you are ordering several items they may have different estimated ship dates and arrive in separate shipments.
fawn&forest is an online only retailer so our store is open 24/7, 365 days / year. Our office hours and customer service is available from 9am-5pm (PST). Feel free to CONTACT us with any questions you might have.
We do our very best to get all orders out on time, and in most instances early. We'd rather surprise you with an earlier than expected ship date than disappoint you with a late ship date. Some items purchased at fawn&forest ship directly from the designer or manufacturer to you. For these items we do our very best to provide accurate, up to date lead times. If there happens to be any unforeseen delays on an item you've ordered, we will update you as soon as this information becomes available.
You can CONTACT us via phone, email or live chat. Please no faxes, were doing our best to not waste paper. :)
All of our products are covered under their respective manufacturer's warranty. If you have a question regarding the warranty on a product please CONTACT us prior to placing your order.
Some items are available for gift wrap. If an item is available for gift wrap it will be noted on the product detail page.
We've made the process of creating a gift registry a breeze. Visit our REGISTRIES section to get started and learn the in's and out's of putting together a successful gift registry.
Our Wishlists are a great new feature that allow you to save all your favorite items and keep them in your fawn&forest account. You can also add items from your Wishlist to your cart or convert your Wishlist to a Registry.
Simply visit our REGISTRIES section and enter the name of the registrant your searching for.
To protect your security and privacy, your bank cannot provide fawn&forest with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.
fawn&forest Customer Service can help you:
- Verify if you entered your payment information correctly on your order.
- Change the payment method on an open order.
Contact your bank to resolve other payment issues even if:
- You've successfully used the payment method on a previous order.
- Other orders with fawn&forest have been charged and shipped successfully.
- You have funds available in your bank or credit account to cover the order cost.
Here are steps you can take to resolve payment issues:
- Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
- Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
- Contact your bank about payment authorizations and reserved funds. When you place an order with fawn&forest, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
- Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? You may simply need to review some of the information in your account.
- Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card.
