customer service
9am-5pm (PST)
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We understand that product damages and defects can be very frustrating. We sincerely apologize for the inconvenience. Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Claims must be reported immediately to Fawn&Forest at 1-800-385-0703 or submitted by email to service@fawnandforest.com. A minimum of 3 digital photos of damaged products must accompany claim. Claims received after 3 business days of delivery will not be processed. Please keep all damaged packaging materials including the box which the shipment arrived in along with all inside contents. Please understand that packaging materials must be kept in the event that an item is damaged. If packaging materials are not kept Fawn&Forest cannot process a damage claim. |
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WarrantiesAll products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us. |
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If you need to process a damage or defect claim, please visit our customer service section to submit an easy to use damage / defect form. |
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