We are exclusivly an online only retailer so our store is open 24/7, 365 days / year. Our office hours and customer service is available from 10am-4pm (PST). Feel free to CONTACT us with any questions you might have.
We do our very best to get all orders out on time, and in most instances early. We'd rather surprise you with an earlier than expected ship date than disappoint you with a late ship date. Some items ship directly from the designer or manufacturer to you. For these items we do our very best to provide accurate, up to date lead times. If there happens to be any unforeseen delays on an item you've ordered, we will update you as soon as this information becomes available.
You can CONTACT us via phone, email or live chat. Please no faxes, were doing our best to not waste paper. :)
All of our products are covered under their respective manufacturer's warranty. If you have a question regarding the warranty on a product please CONTACT us prior to placing your order.