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Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Claims must be reported immediately to fawn&forest at (800) 385 0703 or submitted by email to firstname.lastname@example.org. A minimum of 3 digital photos of damaged products must accompany claim. Claims received after 3 business days of delivery will not be processed. Please keep all damaged packaging materials including the box which the shipment arrived in along with all inside contents. Please understand that packaging materials must be kept in the event that an item is damaged. If packaging materials are not kept fawn&forest cannot process a damage claim.
Yes! Free shipping on orders over $75. However some manufacturers require us to charge a portion of the freight charge regardless of any free shipping we may offer. This will always be noted on the product page before you purchase. fawn&forest is located in the beautiful sales tax-free state of Oregon and does not charge sales tax.
We offer a 30 day return policy on many items purchased at fawn&forest. Please review our store policies for further details on non-returnable items.
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