Dear Valued Customers,
Given the impact of the COVID-19 pandemic on our operations and shipping carriers, orders may take longer than usual to be delivered. Please keep in mind some products may still be limited due to our manufacturers still facing challenges from the effects of COVID-19. Please also ensure to read all lead times on products you're interested in, which can be found on the right side of the product page under "Availability". We will do our best to communicate with and satisfy our customers, but there is always always a possibility for delays on orders. We are encouraging customers to plan ahead for holidays, birthdays, and due dates as many items, especially furniture, are seeing unexpected shipping delays from time to time.
By purchasing products from fawn&forest you agree to the following terms and conditions:
You are responsible for ensuring the confidentiality of your account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your account or password. If you are under 18, you may only use http://www.fawnandforest.com/ with the assistance of a parent or guardian. fawnandforest.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion, at any time, for any reason.
fawn&forest is located in beautiful sales-tax-free Montana and charges no sales tax on any orders shipped within the United States. You are expected to comply with your state's current laws regarding internet purchases.
Your satisfaction is very important to us. Were happy to offer a 30-day satisfaction guarantee on most items with no restocking fees!
Most merchandise purchased from fawnandforest.com can be returned within 30 days of delivery, with the exception of furniture and oversized items. Please read the bottom of the product page to find the return policy for that product.
Product must be in perfect condition along with all original packaging intact. Returns must be pre-authorized by emailing us at firstname.lastname@example.org with a description of the return and your order number. Returns should be properly packed in the items original packaging and sent at the customer's expense to the address we provide you during authorization. Shipping costs will not be credited or refunded. fawn&forest will not be held responsible for returned items lost in transit. Therefore we highly recommend returns be sent via a traced and insured shipping method.
Some types of products are non-returnable including sale items, furniture items, oversized rugs, custom-made, and made to order items. These items cannot be returned, exchanged, or refunded. If you are unsure whether or not the items you are interested in can be returned, feel free to email us at email@example.com.
Returned items must include all original packaging, manuals, hardware and any other related items and must be in perfect unused condition, or restocking and repackaging fees will apply.
Returned items purchased with a free shipping offer or promotion will have the cost of shipping subtracted from the refund amount.
Damages / Defects
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Claims must be reported immediatly to fawn&forest at (800) 385 0703 or submitted by email to firstname.lastname@example.org. A minimum of 3 digital photos of damaged products must accompany claim. Claims received after 3 business days of delivery will not be processed. Please keep all damaged packaging materials including the box which the shipment arrived in along with all inside contents. Please understand that packaging materials must be kept in the event that an item is damaged. If packaging materials are not kept fawn&forest cannot process a damage claim.
Some heavier furniture pieces may ship via LTL freight carrier. Please note that LTL shipment transit times can take anywhere from 1-4 weeks. Below are instructions on receiving your freight shipment.
Orders delivered via freight shipper are usually delivered curb-side delivery. The freight company will call the customer to schedule a delivery appointment between Monday and Friday, during regular business hours. PLEASE INSPECT ALL PACKAGES WHILE THE DRIVER IS STILL THERE AND BEFORE THEY SIGN THE DELIVERY RECEIPT. If there is any damage, or if something is missing, you can either refuse the damaged box(es), or mark it on the delivery receipt. If damage to box or item is not made note on delivery receipt, a replacement can NOT be issued.
Most freight shippers deliver during regular business hours (9-5pm Monday - Friday).
Threshold and White Glove delivery may or may not be an option for the product you are ordering. Please contact us prior to placing your order if you are in need of additional delivery services.
All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
For returnable items: fawn&forest will refund for the full price minus shipping costs on returnable items. Please refer to our return policy (above) for details.
For non-returnable items: fawn&forest does not allow returns or issue refunds on non-returnable items.
fawn&forest reserves the right to amend, suspend, or change the rewards program and/or program rules at any time without notice. fawn&forest rewards points hold no monetary value outside of their use on fawnandforest.com. Customers with fawn&forest rewards points cannot exchange or redeem their points for us currency.
Rewards discounts cannot be combined with other store discounts.
By enrolling and/or participating in fawn&forest Rewards, you agree to abide by these rules and regulations.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and fawn&forest reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, fawn&forest will issue a credit to your credit card account in the amount of the charge.
Availability and Lead Times
Availability given on product description pages are only estimates. Posted lead times are not a contract and should not be treated as such. Many factors can contribute to lead shipping delays from the manufacturer. We will contact you once we become aware of any delays in availability. If you are in need of a definite lead time on a product, please contact us prior to your order.
Free shipping is not available for Alaska or Hawaii. If you are shipping to AK or HI, please inquire for shipping costs prior to your purchase.
Most orders can be canceled without a cancellation / restocking fee as long as the items are not preparing for, or in the process of shipment. Items that are in the process of shipment cannot be canceled. Furniture, rugs, custom-made, and made to order items cannot be canceled after 24 hours of placing an order. Sale items cannot be canceled after order is placed.
Refused deliveries, or orders that are canceled after the item has shipped will be subject to round trip shipping and restocking fees.
Contact / shipping information
Please be careful to provide accurate and reliable contact and or shipping information when placing your order at fawn&forest. Any charges or losses incurred as a result of our inability to reach you, or inaccurate information are the sole responsibility of the customer.
Discounts + Promotions
Discount codes cannot be combined with other store discounts or promotions. Occasionally, fawn&forest offers special promotions which include free products on orders over a certain dollar amount. Cancelled orders or returned items related to these promotions will be refunded in full minus the retail price of the promotional item unless the promotional item is sent back in new perfect condition at customers expense.
Website images and colors may appear differently on different monitors.
Changes to terms and conditions
fawn&forest reserves the right to make any changes to this site and its policies, terms, and conditions without notification.
In placing an order, you warrant that you are at least 18 years of age and that you are providing accurate, true, and complete information and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. fawn&forest makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, or products included on this site.
We attempt to provide current and accurate information on our web sites, email and telephone communications. We do not, however, warrant that this information is correct, accurate or complete.
While we make commercially accepted best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer’s most recent order.
You agree to indemnify and hold harmless fawn&forest and http://www.fawnandforest.com/ and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information. fawn&forest reserves the right to refuse service to anyone for any reason.
At fawn&forest protecting your privacy is very important to us.
This privacy notice discloses the privacy practices for www.fawnandforest.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of on web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.